Refund policy

We have a no returns policy for change of mind. Once your order has shipped, we're not able to accept returns or offer refunds simply because you've changed your mind.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us at madebybeauh@gmail.com within 30 days of delivery, with your order number and photos of the issue, so we can sort it out in line with your rights under Australian Consumer Law.

Please don't send anything back before we've confirmed it with you. If a return is accepted, send it to:

3/13 Talbot Avenue, Como WA 6152, Australia

Refunds

Once we've received and inspected the returned item, we'll let you know if a refund or replacement has been approved. If approved, refunds are processed to your original payment method within 10 business days. If more than 15 business days pass after approval and you still haven't received it, contact us at madebybeauh@gmail.com.